Refund & Cancellation Policy

This policy covers purchases of TeraLoader Premium. The free downloader and player don't involve any payment.

1. What you're buying

TeraLoader Premium is a digital membership for a fixed period (from 1 day to 12 months), starting immediately after payment. Depending on the plan, it includes more links per hour, no ads and no waiting before downloads, full access to our video courses, and extras such as a protected daily streak and priority support. The Premium page lists what each plan includes. Each plan is a one-time payment. Nothing renews automatically, so there's no subscription to cancel.

2. Delivery

Premium is delivered digitally and activated on your account instantly after a successful payment. No physical goods are shipped. If Premium doesn't activate within 30 minutes of a successful payment, contact us with your order ID and we'll activate it manually.

3. Refunds

• Within 7 days: if you're not satisfied, you can ask for a full refund within 7 days of your purchase, no questions asked, once per account.
• Duplicate or accidental payments: if you were charged twice or paid by mistake, we refund the extra payment in full.
• Service problems: if a problem on our side stops Premium from working and we can't fix it, we refund the unused portion.
• After 7 days: other refunds are not normally available, because Premium has been delivered and used.

Premium does not guarantee that any particular Terabox link works. Links can expire or be removed by their owners or by Terabox at any time, and this is not grounds for a refund.

4. How to request a refund

Use our contact form (topic: Support) or email support@teraloader.com from your account's email address, including your order ID (shown under Transactions and in your receipt email).

5. Processing time

Approved refunds are issued through Razorpay to your original payment method within 5–7 business days. It can then take a few more days for your bank or UPI app to show it. When a refund is issued, the matching Premium time is removed from your account.

6. Cancellation

Because plans don't renew automatically, you never need to cancel anything. If you'd like to stop using Premium early and are within the refund window, request a refund as described above. You can also delete your account at any time under My account.

7. Contact

Questions about payments or refunds? Email support@teraloader.com.